Shipping policy

Shipping Information

At EUstoves.com, our customers are at the heart of everything we do. We take pride in the quality of our products and our commitment to reliable service. To ensure a smooth and transparent shopping experience, please review our Shipping Policy carefully before placing an order.

Transparency builds trust, and we want you to clearly understand how shipping, delivery, and related processes work.

Order Confirmation & Dispatch

After placing an order, you will receive an order confirmation by email.
Once your order has been dispatched, you will receive a shipping confirmation, including tracking information whenever available.

In some cases, our team or logistics partner may contact you to confirm delivery details, especially for large or palletized shipments.

Order Processing Time

Please allow 1–3 business days for order processing before shipment.
Processing time is separate from delivery time.

Orders are processed on business days only (Monday–Friday). Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations & Delivery Time

EUstoves.com ships to selected European Union countries.

Estimated delivery times vary depending on:

destination country
product type and size
courier availability
customs or local delivery conditions

Delivery times provided at checkout or via email are estimates only and are not guaranteed.

Courier Partners

We work with reliable international courier and freight partners to ensure safe and timely delivery, including specialized carriers for heavy or oversized heating appliances.

While we strive to deliver orders on time, EUstoves.com cannot be held responsible for delays caused by:

courier service disruptions
customs procedures
weather conditions
force majeure or events beyond our control

In case of delays, we will assist you and provide updates whenever possible.

Delivery of Large or Heavy Products

Certain products (such as wood stoves, pellet stoves, boilers, or fireplace inserts) may be delivered via pallet freight.

Please ensure that:

the delivery address is accessible for large vehicles
someone is available to receive the shipment

Curbside delivery applies unless otherwise specified.

Damaged Shipments

All products are securely packaged before dispatch.

If your shipment arrives visibly damaged:

Take clear photos immediately
Note the damage with the courier upon delivery
Contact us as soon as possible

Failure to report visible damage at delivery may affect our ability to assist with claims.

Missing or Incorrect Items

If your order arrives with missing or incorrect items, please contact us within 48 hours of delivery using the contact details provided on our website.

Depending on stock availability, replacement items may be shipped separately. In such cases, you will receive separate shipping confirmations.

EUstoves.com will cover shipping costs for missing or incorrect items. If replacement is not possible, a refund will be issued.

Accurate Shipping Information

Please ensure that all delivery details provided at checkout are accurate and complete.

Incorrect or incomplete information may result in:

delivery delays
additional courier charges
order cancellation

If you notice an error, contact us within 24 hours of placing your order. We will do our best to accommodate changes, but modifications cannot be guaranteed after this period.

Delayed Deliveries

While we aim to ship orders promptly, delays may occur due to unforeseen circumstances. If a delay affects your order, we will inform you as soon as possible and assist where we can.

EUstoves.com is not liable for delays beyond our control, but we remain committed to keeping you informed throughout the delivery process.